Returns & Exchanges

 

Return Guidelines

Items must be sent back to us within 30 days of package delivery.
All returns will incur a 20% restocking charge unless the error is ours (e.g., damaged, incorrect item), in which case, no fee will be applied.
Each item purchased from lefrockonline is custom-made and printed exclusively for you, hence a 20% restocking fee is applicable to all returns. Exchanges, however, do not incur this fee.
lefrockonline will provide a prepaid label for items that are damaged, misprinted, or defective. For all other reasons, the customer is responsible for return shipping costs.
Once the return is received, please allow 6-10 business days for processing through our inspection department. Refunds will be issued within 3-5 business days of approval. We cannot process returns or exchanges if the item has been washed, worn, or if it is beyond 30 days.
Ensure the packing slip is included with all returns.
Shipping fees are non-refundable.

Exchange Instructions

Exchanges must be made within 30 days of receiving your package.
To process an exchange, please email [email protected] with your reason along with your new size and color preferences. The exchange must be for the same design.
Include the packing slip with your exchange. Specify the desired size along with any additional notes.
Items will not be accepted for return or exchange if they have been washed, worn, or if it’s past 30 days. Upon receiving your exchange, products with a handling period of 1-2 days will be reshipped within 3-5 business days. Products with 4-7 days handling may take up to 6-10 business days. Customers are responsible for the shipping fees.
Contact customer service at (657) 215-1338 or email us at [email protected] for faster service.
5445 Oceanus Dr STE, 114-115 Huntington Beach, CA 92649, USA.
For international exchanges, the customer is responsible for the shipping costs.

Refund Contact Information

    US Warehouse: 613 East Pike Street Seattle, WA 98122, USA. We do not have a physical showroom; all orders must be placed online and shipped.

    Email: [email protected] (Please allow 24 hours for email processing)

    Phone: 206-623-5339. Although email is our preferred contact method, you can also call us during business hours at 206-623-5339.

    Operating Hours: Monday-Saturday 10:00am-7:00pm, Sunday Noon-6:00pm