Common Questions and Answers
Will you regularly introduce more designs, styles, and products?
Indeed, we will unveil new styles and products on a weekly basis! Ensure you follow us on Facebook and Instagram and activate notifications to stay informed about sales and fresh arrivals!
Do you offer international shipping?
Absolutely, we do offer Worldwide shipping!
How long will it take to receive my order?
After you place an order, expect a 1-4 day processing period followed by a 7-18 day shipping window. Overall, it can take approximately 2-4 weeks to receive your items. Timing is influenced by the chosen shipping method and the destination country. Holidays, adverse weather conditions such as floods or typhoons, and customs inspections may cause delays.
Can I obtain a tracking number?
Certainly! Every order comes with tracking once processed (within 5-7 days). If your tracking number is missing, email: [email protected] with your order number and we will provide it as soon as possible. Note that the order number is distinct from the tracking number.
What payment methods are accepted?
We accept payments through Stripe, PayPal, and credit cards!
What if I enter an incorrect address?
If an incorrect address is entered and the shipment hasn’t been dispatched, please email us at [email protected] & we will update it to the right address. If the item has already been shipped, it’s your responsibility to bear the cost of re-shipping the item to the correct address. Therefore, please ensure your address is accurate when placing orders!
Are there any Taxes & Duties involved?
We are not liable for international taxes and duties, which are solely the customer’s responsibility. In case of a return or exchange, neither duties nor shipping fees will be refunded.